Our Booking Assistant is re-triggered under specific conditions when load details change. Below are the scenarios that determine when the Booking Assistant will or will not be re-triggered.
When the Booking Assistant is Re-Triggered
1. Pickup Date Changes
If a load is updated with a new pickup date, the Booking Assistant will be re-triggered, and emails will be sent.
Example:
- A load enters the system at 8:00 AM on 1/22 with a pickup date of 1/24 → Booking Assistant is triggered, and emails are sent.
- The same load is updated at 9:00 AM on 1/22 with a new pickup date of 1/26 → Booking Assistant is re-triggered, and emails are sent.
2. Rate Changes
If a load’s rate changes, the Booking Assistant will be re-triggered, and carriers will be notified of the new rate.
Example:
- A load enters at 8:00 AM on 1/22 with a pickup date of 1/24 and a rate of $1,000 → Booking Assistant is triggered, and emails are sent.
- The same load is updated at 9:00 AM on 1/22 with a pickup date of 1/24 and a new rate of $1,100 → Booking Assistant is re-triggered, and carriers are notified with the new rate.
3. Active Load Not Booked (Next Day or Later)
If a load remains Active and unbooked, the Booking Assistant will run again to notify carriers.
Example:
- A load enters as Active on 3/14 → Booking Assistant runs, and carriers are contacted.
- The load remains unbooked and is still Active on 3/15 → Booking Assistant runs again to reach out to carriers.
4. Carrier Fall-Off (Same Day)
If a carrier originally booked a load but later falls off, the Booking Assistant will be re-triggered.
Example:
- A load enters at 8:00 AM on 1/22 with a pickup date of 1/24 → Booking Assistant is triggered, and emails are sent.
- A carrier books the load at 9:00 AM on 1/22.
- At 4:00 PM on 1/22, the load status returns to Active (indicating the carrier fell off) → Booking Assistant is re-triggered, and emails are sent.
5. Carrier Fall-Off (Later Date)
If a carrier falls off a load the following day or later, and the load is archived, the Booking Assistant will be re-triggered when the load is updated.
Example:
- A load enters at 8:00 AM on 1/22 with a pickup date of 1/24 → Booking Assistant is triggered, and emails are sent.
- A carrier books the load at 9:00 AM on 1/22 but falls off at 10:00 AM on 1/22.
- The load remains archived (inactive) until an update occurs at 4:00 PM on 1/23 → Booking Assistant is triggered again, and emails are sent.
6. Load is Archived and Then Reactivated
If a load was archived but later updated to Active, the Booking Assistant will be re-triggered.
Example:
- A load is archived.
- An update changes its status back to Active → Booking Assistant is re-triggered, and emails are sent.
When the Booking Assistant is NOT Re-Triggered
1. No Change to an Active Load on the Same Day
If a load is received with the same pickup date and no significant updates occur, the Booking Assistant will not re-trigger.
Example:
- A load enters at 8:00 AM on 1/22 with a pickup date of 1/24 → Booking Assistant is triggered, and emails are sent.
- The same load enters again at 9:00 AM on 1/22 with no changes → Booking Assistant is not re-triggered, and no emails are sent.
By understanding these scenarios, you can anticipate when the Booking Assistant will notify carriers and ensure smooth load management.
If you have any further questions, please contact Support@cargochief.com